Terms and Conditions

Thank you for visiting and shopping at Ceylon Padparadscha Sapphires. By using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

General Information

These Terms and Conditions govern the use of the website located at www.ceylonpadparadschasapphires.com . This site is operated by Rainbow Gems, a family-owned business specializing in fine Ceylon Padparadscha sapphires, natural sapphires, and exceptional gemstones from Sri Lanka. By accessing and using this site, you confirm that you accept these Terms and Conditions in full.

If you do not agree with these terms, please refrain from using our website.

Use of Website

By using our website, you agree to comply with the terms set out in this agreement. You must be at least 18 years of age to make purchases on our website. If you are under 18, you may use the website only with the involvement of a parent or guardian.

Product Information

We strive to ensure that all product descriptions, gemstone specifications, images, videos, and other content are as accurate as possible. Each Padparadscha sapphire is naturally unique, and variations in color, clarity, inclusions, cutting, and appearance are inherent characteristics of natural gemstones.

Due to variations in screen resolution, lighting conditions, photography, and individual gemstone characteristics, there may be slight differences between the appearance of a gemstone displayed on the website and the gemstone you receive.

Gemstone Origin and Treatment

Ceylon Padparadscha sapphires are natural sapphires originating from Sri Lanka, historically known as Ceylon. Padparadscha sapphires are particularly valued for their distinctive combination of pink and orange hues and their rarity.

Where applicable, information regarding gemstone origin, treatment, weight, dimensions, certification, and other relevant characteristics will be provided in the product description or accompanying documentation.

Any gemstone treatments known to us will be disclosed in accordance with accepted industry practices. Customers are encouraged to review all available gemstone information and certification before completing a purchase.

Pricing

Prices are quoted in USD and may change without notice. The value of a Padparadscha sapphire may vary depending on factors including color, saturation, clarity, carat weight, cut, origin, treatment status, certification, rarity, and overall quality.

Any taxes, duties, import charges, VAT, or other fees associated with the purchase are the responsibility of the buyer. Applicable charges may vary depending on the destination country and local regulations.

Orders

Once you place an order on our website, you will receive a confirmation email with the details of your purchase. However, we reserve the right to cancel or refuse any order if necessary, especially if there are issues relating to product availability, pricing errors, payment verification, or other circumstances affecting the order.

If your order is canceled for any reason, we will notify you and provide a refund or, where appropriate, suggest an alternative gemstone or product.

Payment Methods

Payment for online orders must be made via bank-to-bank transfer. After confirming your order, you will receive a formal invoice containing our bank transfer details.

It is important to include your order number when making the payment to ensure that your payment can be correctly identified and processed.

Once we receive and verify the payment, we will promptly begin processing your order for shipment.

Shipping and Delivery

We offer fully insured worldwide shipping for gemstone and jewelry orders. Shipping charges are based on the value and destination of your purchase and will be communicated during the order process.

We aim to ship orders within 5–7 business days of receiving and verifying payment. However, shipping times may vary depending on the destination, product availability, customs procedures, and other circumstances beyond our control.

Please ensure that your shipping address, contact information, and delivery details are accurate. We are not responsible for delays, additional costs, or delivery issues resulting from incorrect or incomplete information provided by the customer.

Privacy and Security

Your privacy is important to us. We take reasonable measures to protect your personal information and maintain secure transactions. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

Intellectual Property

All content on this website, including but not limited to text, images, photographs, videos, logos, graphics, product descriptions, and design elements, is the property of Rainbow Gems or its respective content providers and is protected by applicable copyright and intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, transmit, or use any content from our website for commercial purposes without prior written consent.

Limitation of Liability

While we take reasonable measures to ensure the accuracy and quality of our products and website content, we cannot be held liable for any damages, losses, or expenses arising from the use of this website or the purchase of products, to the extent permitted by applicable law.

This includes, but is not limited to, errors, omissions, website interruptions, technical issues, delays, or differences in the appearance of gemstones resulting from photography, lighting, or screen settings.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from or relating to these terms shall be subject to the applicable jurisdiction of the courts of Sri Lanka.

Changes to Terms and Conditions

We reserve the right to update, modify, or change these Terms and Conditions at any time without prior notice. Any changes will be reflected on this page with an updated effective date.

It is your responsibility to review this page periodically to stay informed about any changes to these Terms and Conditions.

Contact Information

If you have any questions about these Terms and Conditions, please feel free to contact us at:

Email: sales@ceylonpadparadschasapphires.com

Phone: +94 112390855 | +94 775190367 | +94 777802469

Address: Gem & Jewellery Exchange, Shop 44, Level 4, East Low Block, World Trade Center, Colombo 01.